Your privacy is a trust we take seriously. This page explains, in plain language, what data Folo (FoloCRM)
collects, why we collect it, and how we protect it — without unnecessary legalese.
Folo (FoloCRM) is a product owned and operated by Phicoffee — the verified
business entity responsible for this service.
1. Data we collect
- Account data: name, email, organization name, and password (encrypted — even we can't read it).
- Your customers' data: whatever you and your team enter into the system (contacts, deals, notes, files). This is your data — we just store it for you.
- Usage data: pages visited and aggregate statistics, used to improve the product.
- Contact data: if you book a demo or download a guide, we keep your email to send you what you asked for.
2. How we use it
- To operate and provide the service to you and your team.
- To send system notifications (follow-up reminders, alerts) and emails you explicitly requested.
- To improve the product based on aggregate usage patterns — never your customers' data.
3. What we never do
- We never sell your data or your customers' data to any third party. Ever.
- We never use your data or your customers' data (contacts/deals) for any advertising — ever. Our ad tracking measures visitors to our marketing site only (see "Cookies").
- We never read your customers' data unless you request technical support that requires it and authorize us in writing.
4. Storage & security
Your data is encrypted in transit (HTTPS) and stored on secure cloud servers. Internal access is limited to
the narrowest scope, and every access is logged. Periodic backups protect your data from loss.
5. Your rights
- Export: export all your data (Excel/CSV) at any moment from inside the system.
- Deletion: request permanent deletion of your account and all its data — completed within 30 days.
- Correction: edit your data yourself at any time.
6. Cookies & tracking
We use cookies and similar tools for three clear purposes:
- Essential: for login, running and securing the service — the site won't work without them.
- To improve your experience: we understand how the platform is used so we can raise the quality of your interaction and deliver a better service (analytics tools from Google and Microsoft).
- To measure and improve our ads: via advertising-platform tools (such as Meta, Google, and others). We share limited signals (such as a "signed up" event); email is sent hashed and encrypted, never in plain text.
We don't sell your data, and the sharing above is solely to measure and improve our own ads.
7. Changes to this policy
If we change anything substantial, we'll notify you by email or in-app before it takes effect.
8. Contact us
Questions about your privacy? Write to privacy@folocrm.com
and we'll reply within one business day.